Refund Policies

Last updated: August 6, 2026

GearTitan.shop is committed to providing excellent customer service and ensuring customer satisfaction. This policy explains when you may be eligible for a refund, replacement, or return.

⚠ Important: Any order-related issue should be reported as soon as possible through the appropriate support channel. Requests submitted outside the applicable timeframes may not qualify for a refund or replacement.

Eligible for Refund, Replacement or Return

📦 Order Delays

  • USA: Eligible after 45 days from shipment.
  • Brazil: Eligible after 110 days due to customs processing.
  • Most other countries: Eligible after 100 days depending on the shipping method.

Shipping delays may occur because of customs inspections, carrier issues, weather conditions, or incorrect delivery information. Before contacting us, please check with your local postal service using your tracking number.

📭 Orders Not Received

  • If tracking shows the order as Delivered, refunds or replacements cannot normally be issued.
  • If your package cannot be located, we may request a non-delivery confirmation from your local postal service before processing your claim.

📦 Damaged Products

  • Full replacement or refund for products that arrive severely damaged.
  • Partial refund may be offered for minor cosmetic damage.
  • Damage to external packaging alone does not qualify for compensation.
  • Electronic products should be reported within 30 days of delivery.

📦 Incorrect or Missing Items

  • Full replacement or refund for incorrect products.
  • Replacement or partial refund for missing accessories or non-essential components.
  • For size-related concerns, please provide clear photographs showing measurements.

❌ Order Cancellations

  • Orders may be cancelled for a full refund before processing or shipment.
  • Customized or pre-order products cannot be cancelled once payment has been confirmed.

How to Request a Refund or Replacement

Please provide the following when contacting our support team:

  • Order number
  • Clear photos or videos showing the issue
  • Screenshots of any related communication (if applicable)
  • Additional information requested by our support team

In some situations, we may ask you to return the product before issuing a refund or replacement.

Important Information & Exceptions

Dispute Time Limit

Claims should be submitted within 7 days of delivery or the expected delivery date whenever applicable.

Force Majeure

GearTitan.shop is not responsible for shipping delays caused by events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Epidemics or pandemics
  • Customs inspections
  • War, civil unrest, or government restrictions

Shipping Restrictions

Certain economy or non-trackable shipping methods may not qualify for refund claims once shipped.

Delivery Restrictions

Some remote or high-risk delivery regions may have limited eligibility for refund or replacement requests due to carrier limitations.

Returns

  • Returns must receive prior authorization from our support team.
  • Unauthorized returns may not be accepted.
  • Approved returns should be shipped within 30 days of authorization.

Non-Refundable Services

Service-based products, including packaging services or photography services, are considered fulfilled once completed and are generally non-refundable.

Requests That Are Generally Not Eligible

  • Change of mind after delivery
  • Ordering the wrong product or size
  • Providing an incorrect shipping address
  • Delays caused by customs or force majeure events
  • Minor differences in appearance that do not affect product functionality
  • Normal product odors that dissipate after unpacking

Additional Information

  • Orders marked as completed or closed may have limited eligibility for claims.
  • Approved returns must be sent only to the address provided by our support team.
  • Refunds are issued to the original payment method whenever possible.
  • Processing times for refunds depend on your payment provider or financial institution.

Need Assistance?

If you're unsure whether your order qualifies for a refund, replacement, or return, our customer support team will be happy to help.

Email: support@geartitan.shop